Evolve Counselling Privacy policy


The following privacy policy sets out where and how Evolve Counselling uses your personal data, what we do with it and what we do to keep it secure. It also outlines your rights over the personal data we hold about you.

This privacy policy applies to you if you use our services in our locations, over the telephone, online or through mobile applications or otherwise by using our website or by interacting with us on social media, via telephone, by post or by email (our “Services”).

This policy is effective from May 2018.

Evolve may change this policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes.

What types of information do we hold

Evolve retains different types of information in order to provide you with our Services.


•              Name and contact details including email address, postal address and telephone number

•              Date of birth and gender

•              Payment details

•              Relationship status

•              Ethnic origin

•              Occupation

•              Anonymised counselling notes from any counselling sessions undertaken.



•              Evolve pages visited

•              When and how long our website was visited

•              Each device’s IP (Internet Protocol) address

•              The type of Internet browser used (e.g. Chrome, Safari or Firefox)

•              Referring website.


What sorts of sensitive information do we hold

In some cases, Evolve will hold what is classed as sensitive information in order to provide you with our Services.


•              In order to monitor equal opportunities, we will use ethnic origin, religious beliefs, sexual orientation and gender

•              (For those attending counselling) health details

•              (For those attending counselling sessions) we may record counselling sessions with the appropriate written consent

•              (For those attending counselling sessions) where relevant to counselling sessions, your sexual life, sexual orientation, beliefs and other sensitive data.How we use your information


The information Evolve collects may be used to complete the following:


•              To provide you with our Services

•              To communicate with you and provide details of our Services

•              To arrange, cancel or reschedule appointments for counselling

•              To take payments or process refunds

•              Personalising the delivery of our Services to you

•              Statistical analysis

•              Research purposes

•              To find ways to improve our Services

•              To monitor diversity and equal opportunities

•              To maintain a record of our correspondence with you

•              To record your attendance and record anonymised notes of your counselling sessions

•              To flag risks.


Who might we share your information with

As we currently only take direct payment via your bank to Evolve bank account or cash we do not share information with a financial platform.

In exceptional circumstances, for example, if a counsellor believes that someone may come to harm, Evolve will break confidentiality and share information with the relevant authorities.

Under General Data Protection Regulations you have the following rights regarding the data that we collect and process in the delivery of our services. These are:

•              The right to be informed about the collection and processing of your data – covered by this privacy policy statement

•              The right of access to your data, specifically:

◦        The right to confirmation that your data is being processed

◦        The right to access your personal data held by Evolve

•              The right to rectification of your data if it is inaccurate or incomplete

•              The right to be forgotten – your right to request deletion or removal of data held by Evolve

•              The right to restrict processing of your data by Evolve: You have the right to object to us processing your personal information if we are not entitled to use it anymore, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.

•              The right to data portability – your right to obtain and reuse your personal data where:

◦        It is personal data you have provided to Evolve

◦        Data is processed by your consent, and

◦        Data is processed automatically.

•              The right to object to:

◦        Processing of your data based on legitimate interests or concerns

◦        Direct marketing

◦        Processing for purposes of scientific/historical research and statistics

Evolve cannot disclose any information pertaining to couples, marriage or family counselling without the express consent of all parties. An Assessment of Risk will be undertaken before providing counselling notes and some of these may be redacted where there are concerns for example about Child Protection.

How long do we keep your information for

We will keep your personal data in order to provide you with our Services. Your personal information will be retained in accordance with law and regulation, and we will never retain your data for longer than permitted under law and regulation.


Information regarding counselling appointment

Paper copies: retained for 6 month

Electronic copies: retained for 3 years after the conclusion of any counselling sessions

Counselling records are retained for a period of 3 years after the conclusion of any counselling sessions

Payment information is kept for 7 years

Complaints information is retained for a period of 30 years.


Details of online enquiries regarding any of our Services are retained for 1 year

Anonymised details of your use of our website and online Services are retained for 24 months.

If asked to do so by you, we will delete your personal data if it is no longer necessary for the provision of our Services to keep them.

From time to time we will provide you with links to other websites. These websites are not under our control and as a result, we will not be liable to you for any issues arising in connection with their use of your personal data, the website content or the services offered to you.

You should exercise caution and look at the privacy statement applicable to the website in question.

Sharing data on social media

In the process of using our Services, you may have the opportunity to share information through social media networks like Twitter and Facebook. This can be, for example, when you ‘retweet’, ‘like’, ‘share’ or review our Services.

When you do this your personal information may be visible to the providers of those social media services, their other users and other third-party organisations. It is, therefore, your responsibility to be aware of this and use the appropriate privacy settings on your social media accounts so that you have control over how your data is used and shared.


In order to prevent unauthorised access or disclosure of your data, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

For example, all data is stored securely on designated drives and servers and is only accessible to authorised individuals.

Information exchanged via our website using contact forms are only accessed by authorised staff to view information.

If a security breach is suspected we have a procedure in place to ensure the breach is limited and the security restored and updated accordingly. High risk breaches will be reported to the individuals concerned and the Information Commissioner’s Office (ICO) within 72 hours.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added. Please note you cannot be identified from the data we collect.

The Evolve website uses four types of cookies:

•              ‘necessary cookies’ to allow our website to function;

•              ‘preference cookies’ to enhance your website experience by remembering things like your preferred language;

•              ‘statistic cookies’ to anonymously analyse your use of our website; and

•              ‘marketing cookies’ used to track visitors across websites.

Necessary cookies allow our website to function properly. These cannot be deselected as they allow basic functions like page navigation. Our website cannot function properly without these cookies.

Preference cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use statistic cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. This data is anonymous and we only use this information for statistical analysis purposes.

Marketing cookies are used by other organisations in order in order to display ads that should be relevant and engaging to you based on the websites you have visited.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept all cookies, decline cookies or select individual cookie types to accept/decline.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

If you wish to exercise any of your rights as set out above, have a question about this policy, have a question about the way your personal data is processed, or a complaint about this policy, please contact us by email or by post:


FAO Data Protection Officer





Your rights also allow you to lodge a complaint with the Information Commissioner. To find out more visit